Shipping policy

Thank you for shopping with us. Please read our shipping policy carefully to understand how your orders are processed and delivered.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Since our products are handcrafted, processing times may vary slightly during peak seasons or festivals.

Shipping & Delivery Time

  • Domestic Shipping: Estimated delivery time is 5–10 business days, depending on your location.

  • International Shipping: Estimated delivery time is 10–20 business days, subject to customs clearance.

  • Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order size.

  • Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or message.

  • You can track your shipment using the provided tracking link.

Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery with an unboxing video and clear photos.

  • In case of lost shipments, we will coordinate with the courier partner to resolve the issue.

Incorrect Address

  • Please ensure your shipping address is accurate and complete at checkout.

  • We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

Delivery Partners

  • We work with trusted courier partners to ensure safe and timely delivery.

  • Delivery timelines may vary based on the courier service and destination.

Important Notes

  • Delivery dates are not guaranteed and should be treated as estimates.

  • We do not ship to P.O. boxes.

  • Orders cannot be redirected once shipped.