Refund policy

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

Returns

  • Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.

  • To be eligible for a return, you must notify us within 48 hours of receiving the product.

  • The item must be unused, in its original condition, and in original packaging.

  • A clear unboxing video and photos are required as proof for any return request.

Non-Returnable Items

  • Products damaged due to improper handling, misuse, or normal wear and tear are not eligible for return.

  • Items purchased during clearance sales or special discount offers are non-returnable unless damaged or defective.

  • Customized or made-to-order idols cannot be returned.

Refunds

  • Once your return request is approved and the item is inspected, your refund will be processed.

  • Refunds will be issued to the original payment method used during purchase.

  • The refund process may take 5–7 business days, depending on your bank or payment provider.

  • Shipping charges are non-refundable, unless the return is due to our error.

Replacement

  • In cases of damaged or defective products, we may offer a replacement instead of a refund, subject to product availability.

How to Request a Return

  • Contact our support team at [your support email/phone] within 48 hours of delivery.

  • Share your order number, unboxing video, and clear images of the issue.

  • Our team will review your request and guide you through the next steps.

Important Notes

  • Products sent back without prior approval will not be accepted.

  • We reserve the right to refuse returns that do not meet the above conditions.